Narrowing the Digital Gap: Factors affecting E-Book Adoption in Delhi's Higher Education Institutions

Abstract

This study aimed to explore the complex landscape of e-book adoption in higher education institutions located in Delhi, India. The research investigated a range of critical factors that influenced the integration and utilization of e-books within these institutions. Key factors identified in this study include technical and accessibility issues, user experience and usability concerns, as well as awareness and cultural factors. In order to collect data for this study, the survey method was employed, utilizing structured questionnaires. The data collection process was supplemented by interviews and observations where necessary. A total of 937 respondents (238 undergraduates, 456 postgraduates and 243 research scholars) filled and returned the questionnaire). The study findings revealed that a considerable portion of the respondents from all categories faced network difficulties when accessing e-books. Notably, research scholars frequently mentioned the lack of relevant titles, eye strain, and limited computer experience as major obstacles in their adoption of e-books. Additionally, the study highlighted cultural resistance and financial barriers as significant factors impeding the acceptance of e-books. Nearly half of the respondents from all categories (UG,PG and RS) expressed concerns over digital rights management (DRM) restrictions, which hindered their willingness to adopt e-books. Furthermore, issues such as the unavailability of e-readers and complex subscription processes also contributed to a negative user experience. Strategies focusing on increasing relevant content, improving device compatibility, and providing instructional support could significantly influence e-book adoption across various academic levels. By understanding these factors, institutions can work towards addressing the barriers and improving the integration and utilization of e-books in education.