Student Satisfaction with Physical and Digital Library Facilities in Higher Education Institutes

Abstract

The landscape of higher education is undergoing continuous transformation, with library facilities playing a pivotal role in shaping student experiences and academic success. This study explores student satisfaction with both physical and digital library facilities within diverse higher education institutions, employing the Information Systems Success Model as a theoretical framework. While physical libraries offer curated collections and personalized services, digital libraries provide unparalleled convenience and accessibility. However, the satisfaction derived from each format differs, with physical libraries emphasizing service quality and collection relevance, and digital libraries prioritizing information quality aligned with the curriculum. Notably, the size of digital collections doesn't guarantee higher satisfaction, highlighting the importance of relevance. Perceived usefulness significantly influences satisfaction with digital libraries. To enhance user satisfaction, libraries should invest in user-friendly services, continuously curate collections, prioritize digital information quality, adapt to trends, and actively use feedback for improvement. This study underscores the imperative for libraries to evolve in tandem with changing student needs and preferences to optimize their role in supporting academic endeavours.