Assessing Research Support Services in Academic Libraries: A Systematic Literature Review

Abstract

The study systematically analyzes Research Support Services (RSS) in academic libraries through a comprehensive review of scholarly literature. The objective is to evaluate publication trends, geographical distribution, sample populations, journal coverage, categorization models, core components, implementation challenges, and developmental insights. A systematic review methodology was adopted, utilizing databases Scopus and the Web of Science. The search strategy employed keyword combinations (e.g., “research support services,” “research services and library,” and “academic library”), supplemented by forward and backward citation tracking. This resulted in a final selection of 43 peer-reviewed journal articles published between 1992 and 2024. The review followed the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) 2020 guidelines.

The analysis reveals a progressive increase in literature on RSS, with recent focus areas including research data management, bibliometric services, and open access initiatives. Core services identified encompass citation management, data curation, bibliometric analysis, and support for scholarly communication. Key challenges include limited resources, technological barriers, and professional skill gaps. The study emphasizes the need for strategic innovation, including integration of artificial intelligence and collaborative service models. The findings offer significant implications for library administrators, researchers, and policymakers, and represent a pioneering global synthesis of RSS trends and practices in academic libraries.